Cancellation & Refund Policy
Last Updated: September 21, 2026 • Entity: Md Rushd Al Amin (operating as vitamin2001.in)
At vitamin2001.in (operated by Md Rushd Al Amin), we strive to ensure total client satisfaction with our software platforms and IT engineering services. This Cancellation & Refund Policy outlines the conditions under which refunds and subscription cancellations are granted.
1. SaaS Subscription Refund Policy
If you are not satisfied with your subscription-based SaaS portal or platform plan, you are eligible to request a pro-rated refund within the first seven (7) calendar days of your initial subscription purchase or account activation.
The refundable amount is computed on a pro-rata basis for the unused portion of the billing period, less any third-party transaction or processing fees incurred by the payment gateway.
2. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- Beyond 7 Days: Refund requests submitted more than 7 days after the original subscription activation date.
- Custom Milestone Work: Custom software development work and milestone payments that have already been completed, delivered, and formally approved by the Client in accordance with the Statement of Work (SOW).
- Terms Violation: Accounts suspended or terminated due to violation of our Terms and Conditions or acceptable use policies.
3. Subscription Cancellation Process
Clients may cancel their recurring subscriptions at any time:
- To cancel future renewals, send an email request to contact@vitamin2001.in at least 48 hours prior to your next recurring billing date.
- Upon cancellation, your services and tenant subdomain will remain active until the end of the current paid billing cycle, after which no further recurring charges will be incurred.
4. How to Request a Refund
To initiate a refund request:
- Send an email to contact@vitamin2001.in with the subject line:
[Refund Request] - [Your Organization Name]. - Include your transaction reference ID, invoice number, and registered corporate email.
- Briefly describe the reason for your cancellation request to help us improve our service.
5. Refund Processing Timeline & Method
Once approved, your refund will be processed through our authorized payment gateway (PayU). The funds will automatically be credited back to the original payment method (e.g., credit card, debit card, UPI, or net banking account) within 5 to 7 working business days, subject to your issuing bank's settlement schedule.
6. Merchant Contact for Refund Disputes
Merchant Name: Md Rushd Al Amin
Brand / Domain: vitamin2001.in
Address: 134/1 Abdus Samad Road, Berhampore, WB - 742101, India
Email: contact@vitamin2001.in
Merchant & Legal Contact Details
Legal Business Name:
Md Rushd Al Amin (Individual Proprietorship)
Trade Name / Brand:
vitamin2001.in
Business Category:
IT Services & Software Development
Registered Business Address:
134/1 Abdus Samad Road, Berhampore WB - 742101, India
Official Contact Email: